TERMS AND CONDITIONS
Last Updated: November 4, 2025
1. ACCEPTANCE OF TERMS
These Terms and Conditions ("Terms") govern your use of services provided by Rich Relations LLC, doing business as (DBA) Open Circle Online, Out Here Together, and Projector Connector (collectively, "Rich Relations," "we," "us," or "our"). Our principal place of business is located in Kansas City, Missouri, United States.
By accessing our website, booking a consultation, participating in our programs, or joining our membership communities, you ("Client," "Member," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. SERVICES PROVIDED
Rich Relations LLC offers the following services:
2.1 One-on-One Consulting
Individual consulting sessions for personal and professional development, life transitions, community building, and strategic guidance.
2.2 Educational Programs and Workshops
Group workshops, courses, training programs, and educational content delivered virtually through various platforms.
2.3 Membership Communities
Access to online membership communities including but not limited to:
Projector Connector (paid membership community)
Out Here Together gatherings
Open Circle Online programs and events
2.4 Virtual Gatherings and Events
Live and recorded virtual gatherings, circles, discussion groups, and special events.
3. BOOKING AND PAYMENT
3.1 Booking Services
Services may be booked through our scheduling platform (TidyCal) or other designated booking systems. By booking a service, you agree to attend at the scheduled time or provide appropriate notice for cancellation or rescheduling.
3.2 Payment Processing
All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees for services rendered.
3.3 Pricing
Prices for services are listed on our website and booking platforms. We reserve the right to modify pricing with reasonable notice. Price changes will not affect services already booked or memberships already paid.
3.4 Membership Fees
Paid membership communities require recurring subscription payments. By subscribing, you authorize automatic recurring charges until you cancel your membership.
4. CANCELLATION AND REFUND POLICY
4.1 Consultation Cancellations
24+ hours notice: Full refund or free rescheduling
Less than 24 hours notice: 50% refund or one-time courtesy rescheduling
No-show: No refund
4.2 Workshop and Program Refunds
7+ days before start date: Full refund minus 10% administrative fee
3-6 days before start date: 50% refund
Less than 3 days before start date: No refund, but may transfer to future program with approval
4.3 Membership Refunds
Paid memberships may be cancelled at any time
Refunds are not provided for partial months
Access continues through the end of the current billing period
Special circumstance refund requests will be considered on a case-by-case basis
4.4 Refund Processing
Approved refunds will be processed within 10 business days to the original payment method.
5. INTELLECTUAL PROPERTY
5.1 Ownership
All content, materials, recordings, documents, and intellectual property provided through our services remain the exclusive property of Rich Relations LLC unless otherwise specified.
5.2 Personal Use Only
Content provided through our services is for your personal use only. You may not:
Reproduce, distribute, or sell our materials
Share recordings or materials with non-participants
Use our content for commercial purposes without written permission
5.3 Client Materials and User Content
You retain ownership of any materials you submit or share during our services. By participating in our communities and programs, you grant us a non-exclusive, worldwide license to:
Use your contributions for educational and community purposes
Reference non-confidential elements in presentations or materials
Share testimonials or feedback you provide (with your permission)
We will always respect privacy and confidentiality guidelines outlined in Section 6 when using any user-generated content.
6. CONFIDENTIALITY AND PRIVACY
6.1 Privacy Commitment
We are committed to protecting your privacy. Please review our Privacy Policy at richrelations.org/privacy for detailed information about data collection and use.
6.2 Confidential Information
Information shared in individual consultations is held in confidence, except where disclosure is required by law or necessary to prevent harm.
6.3 Group Settings
Information shared in group programs, workshops, or community gatherings should be considered semi-private. While we encourage respectful confidentiality, we cannot guarantee absolute privacy in group settings.
6.4 International Users
We welcome clients and members from around the world. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer and processing. We comply with applicable data protection laws including GDPR for EU residents and PIPEDA for Canadian residents.
7. COMMUNITY GUIDELINES
7.1 Respectful Conduct
All participants are expected to:
Treat others with respect and kindness
Refrain from harassment, discrimination, or abusive behavior
Honor the shared nature of community spaces
Respect the privacy and boundaries of fellow participants
7.2 Prohibited Conduct
We prohibit:
Hate speech, discrimination, or targeted harassment
Spam, self-promotion without permission, or commercial solicitation
Sharing others' personal information without consent
Recording sessions without explicit permission
Violating intellectual property rights
7.3 Removal and Termination
We reserve the right to remove participants or terminate memberships for violations of these Terms or community guidelines, without refund.
8. WEBSITE USE AND AVAILABILITY
8.1 Website Access
We do not guarantee that our website will be available at all times or that access will be uninterrupted. We reserve the right to suspend, withdraw, or restrict access to our website for maintenance, updates, or other reasons without prior notice.
8.2 Information Accuracy
While we strive to provide accurate and current information on our website, we do not warrant the completeness or accuracy of all information. Website content, including pricing and program details, is subject to change without notice. Always confirm current information before booking services.
8.3 Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites.
9. DISCLAIMERS AND LIMITATIONS
9.1 Not Medical, Therapeutic, or Legal Advice
Our services provide guidance, education, and community support. We do not provide medical, therapeutic, mental health, legal, or financial advice. Consult appropriate licensed professionals for such matters.
9.2 Results Not Guaranteed
While we strive to provide valuable services, individual results vary. We make no guarantees regarding specific outcomes from participation in our programs.
9.3 Technology Limitations
We are not responsible for technical difficulties, internet connectivity issues, or third-party platform problems that may affect service delivery.
9.4 Limitation of Liability
To the maximum extent permitted by law, Rich Relations LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
9.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or technical failures.
10. THIRD-PARTY PLATFORMS
We utilize third-party platforms including but not limited to:
TidyCal (scheduling)
Stripe (payment processing)
Amelia (booking and event management)
GoBrunch (virtual office and gatherings)
Zoom (virtual meetings)
Your use of these platforms is subject to their respective terms of service and privacy policies. We are not responsible for any issues arising from third-party platform performance or policies.
11. DATA PROTECTION AND INTERNATIONAL USERS
11.1 GDPR Compliance (EU Residents)
If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to data portability
Right to object to processing
To exercise these rights, contact us at info@richrelations.org.
11.2 PIPEDA Compliance (Canadian Residents)
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.
12. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Material changes will be communicated to active clients and members via email. Continued use of our services after changes constitutes acceptance of modified Terms.
13. DISPUTE RESOLUTION
13.1 Governing Law
These Terms are governed by the laws of the State of Missouri, United States, without regard to its conflict of law provisions.
13.2 Good Faith Resolution
In the event of any dispute, both parties agree to first attempt resolution through good faith negotiation.
13.3 Arbitration
If negotiation fails, disputes will be resolved through binding arbitration in Kansas City, Missouri, in accordance with the rules of the American Arbitration Association. Each party shall bear their own costs of arbitration.
13.4 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
14. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rich Relations LLC regarding our services and supersede any prior agreements or understandings.
16. CONTACT INFORMATION
For questions about these Terms and Conditions, please contact:
Rich Relations LLC
Email: info@richrelations.org
Location: Kansas City, Missouri, United States
For legal inquiries or to exercise your data protection rights, please use the same contact information.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.